Here's a great story from Alan in our Finance Department about one of our skip hire customers and the phone conversation Alan had with him:
"I phoned a domestic customer a couple of weeks ago with regard to a credit card number he had given that was declined, and I needed payment. I needed to know whether we had taken the number down wrong or if there was no credit left on the card. The conversation went along the following lines:
Me: Mister Jones, its Alan at Topskips, we appear to have a problem with your recent debit card transaction. Could I just check the card details with you please?
Mr J: (On his mobile) No problem. Can you just wait a minute, I have no pants on, and there is someone at the door.
Me: I don’t really need to know that, but OK.
Mr J: It was only the postman. Right, I am going to have to take you upstairs, I still have no pants on.
Sound of muttering and Mr J going upstairs.
Mr J: Right, found em. Just check the pockets. No. Not here. Must be in my jacket. Wheres my bloody jacket. Found it. Right got my wallet. Will have to take you back down stairs, not got my bloody glasses on, or my pants.
Sound of walking downstairs then a stumble.
Mr J: For F*%!ks sake. Nearly broke my ba$*&rd leg. F%&*ing boxes everywhere. I am moving tomorrow, that’s why I needed the skip, get rid of all this sh!te. Right got my glasses. What did you need?
Me: The long number across the middle of the card, the expiry date and the 3 digit security code on the back.
Mr J read the number out and it was the right one. Told him he needed to put some money into his account.
Mr J: I will go to the post office now and top it up.
Me: Make sure you put your pants on first.
Mr J: It wouldn’t make any difference in this village whether I had pants on or not, they are all f*&^king puddled, that’s why I am moving!!
***********************************
He phoned me back an hour later and the transaction went through, But we still don’t know if he went to the Post Office with his pant on or off!!!
*************************************
Cheers Alan.
